Privacy policy and data protection

Privacy Policy and Data Protection

Welcome to Ticketea Limited (referred to herein as “Ticketea”, “we”, “us” and “our”). Ticketea  enables promoters to promote and sell tickets to entertainment and sporting events through an online platform (the “Platform”) and software (the “Software”) that Ticketea has created for event planning and ticket sales. The Platform is accessed through the website with domain name “www.ticketea.co.uk” including all webpages, subdomains and subparts therein.

1. Introduction

1.1 We are committed to respecting and protecting your privacy and the confidentiality of any information that you provide us with when you are visiting any website maintained by us including without limitation the website at www.ticketea.co.uk and our social networking pages (together “the Website”) as we may publish and operate from time to time.

1.2 Protecting your privacy is a serious matter and doing so is very important to us. Please read this Privacy Policy (the “Policy”) and the Terms of Service as they describe the information we collect from you and what may happen to that information. Capitalised terms not otherwise defined in this Policy shall have the meanings given in the Website Terms of Use.

1.3 Ticketea makes every effort to maintain the security of your account information. However, information transmitted over the internet is never 100% secure.

2. Confidentiality in the automated processing of personal data of users

2.1 Ticketea complies in all respects with the Data Protection Act 1998 (the “Act”)  with regard to the confidentiality of personal information provided by individuals.

2.2 Ticketea is registered with the United Kingdom  data protection regulator as a data controller and the Information Commissioner’s Office as a data processor.

2.3 Ticketea has adopted appropriate security levels for protection of personal information as set out in the Act , and has installed all technical and organisational measures at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of personal information. Personal information collected will be automatically processed and incorporated into Ticketea’s databases and files.

2.4 Ticketea provides Users permanent online access to this Policy so that, prior to the User providing any personal information, they can understand and consent to Ticketea’s automatic processing of personal information as described herein. 

3. Purpose of collection and processing of personal data

All user data and contacts registered by any Organiser or User through any form provided on the Website is collected and processed by Ticketea in order to facilitate the provision of the Ticketea’s Services (the “Services”). We may use information held about you in the following ways:

  • To ensure that content from the Website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in any interactive features of our Services, when you choose to do so.
  • To notify you about changes to our Services.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods or services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

4. User Consent and / or contact person required or optional organiser

4.1 You consent to Ticketea sending you emails and other targeted promotional communications using the email address registered by you on the Website.

4.2 Promotional emails may include information about services and products offered through the Website or by partner companies which Ticketea believes may be of interest.

4.3 You may unsubscribe or update data quickly and free of charge. You can always withdraw your consent to receive such communications by clicking the link to unsubscribe from emails which will be contained at the bottom of any email.

4.4 Ticketea will always strive only to collect data that is adequate, relevant and not excessive in relation to the scope, purpose and specific, explicit and legitimate Services provided by Ticketea.

4.5 You must be 14 or older to use the Website. Those over 14 and under 18 must have an express authorisation from their parents or guardians prior to using the Website.

4.6 The fields to be filled in by the User or Organiser are strictly necessaryin order to enable us to provide the Services. In addition to the standard fields required to be completed, the Organiser of any Event may require additional information prior to selling any ticket. These fields must always be proportional and not excessive in relation to the purpose of selling tickets for a particular event. If there are special conditions for a particular event they will be set out by the Organiser at the time the personal data is collected.

5. Alerts, Contests, Promotions and other electronic communications

5.1 If you wish to subscribe to any newsletter published by us or other communications from us, we offer you the option to “opt in” to this service. if you change your mind and wish to stop receiving any such communications, please click on the “unsubscribe” link in any email from us.

5.2 The Website periodically offer promotions, contests and special offers which may be voluntarily request some personal information . The rules and conditions of these promotional activities will be made public during the course of the same, including a section that specifies the use of the required personal information. If you do not wish to receive further emails from Ticketea, please click the link at the bottom of the email received or email us at data@ticketea.com.

6. Use of Cookies and file activity

6.1 We currently contract with online partners to help manage and optimise our business and communications. We use the services of a site analytics partner to help us measure the effectiveness of our advertising and how visitors use our Website.

6.2 To do this, we use web beacons and cookies provided by our site analytics partner on our Website.

6.3 A “cookie” is a piece of data stored on your computer that is tied to information about you. The type of information collected includes the URL you came from and go to, your browser information, and IP address, and helps us learn how to improve our service.

6.4 No information shared with our site analytics partner is directly linked to your personal data.

6.5 If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.youronlinechoices.com

6.6 Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website. If you register with us or if you continue to use the Website, you agree to our use of cookies and web beacons.

6.7 Web beacons consist of a small string of software code that represents a graphic image request on a page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a page or email. Web beacons can be used for many purposes – including site traffic reporting, unique visitor counts, advertising, auditing and reporting, and personalisation.

6.8 For our users’ convenience, we also use “cookies” to allow you to enter your password less frequently during a session and to provide for an easier registration process. If you configure your browser or otherwise choose to reject the cookies, you may still use our Website. However, to best experience our Website and most easily use it you must have cookies enabled.

7. Where We Store Your Personal Information

7.1 The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

7.2 All information you provide to us is stored on our secure servers.

7.3 We take the security of your personal information very seriously. In particular we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your personal information. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your information transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. Information We May Collect From You

We may collect and process the following data about you:

  • Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the Website.
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through the Website and of the provision of Services.
  • Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.

 

9. IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

10. Notification of Changes

10.1 If we make any material changes in our privacy practices or this Policy, we will post a prominent notice on our Website notifying you and our other users of the change. In some cases where we post a notice we will also email you and other users who have opted to receive communications from us, notifying them of the changes in our privacy practices. However, if you have deleted/deactivated your account, then you will not be contacted, nor will your previously collected personal information be used in this new manner.

10.2 If the change to this Policy would change how your personal information is treated, then the change will not apply to you without your affirmative consent. However, if after a period of thirty (30) days you have not consented to the change in the Policy, your account will be automatically suspended until such time as you may choose to consent to the Policy change(s). Until such consent, your personal information will be treated under the Policy terms in force when you began your membership.

8.3 Any other change to this Policy (i.e. if it does not change how we treat your personal information) will become are effective after we provide you with at least thirty (30) days notice of the changes and provide notice of the changes as described above. You must notify us within this 30 day period if you do not agree to the changes to the Policy and wish to deactivate your account.

 

9. Disclosure Of Your Information

9.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

9.2 We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If substantially all of our or our parent company’s assets are acquired by a third party, in which case personal data held by us about users will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Ticketea, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

10. Your Rights

10.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at hello@ticketea.co.uk

10.2 The Webite may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

11. Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

12. Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to ciao@ticketea.co.uk