First, you should Contact us in order to start the return process. As specified in the Terms of Use, the 10%  commission for each ticket sold will be deducted from the money earned.

If you wish, we can also handle the returns to customers which would add another 1% from the total money collected as a cancellation fee to cover the costs derived from returns to credit/debit cards that require a minimum (0.30€) per ticket sold and cancelled.